Computer won't start? - We can repair your computer and in many cases even retrieve your valuable data. We appreciate the importance & value to you of the data that is stored on your computer. In the vast majority of cases we are able to recover most, if not all, of the data. Normally we will take the machine away to do this as it requires additional tools & network facilities that we have in the workshop. Furthermore, we will assess the root cause & provide advice on how to protect your machine in future to prevent a reoccurrence & also provide you with advice regarding data backup systems.

If you've just added another machine & need it connected, we can do this using our fixed-cost service. If this is a wireless system and the Router is nearby, then this will be quite straightforward. If however the signal is insufficient to provide a reliable connection, there are other options and we can provide advice to you how best the solve this.

If you have already experienced a catastrophic hardware failure such as a hard disc crash, data corruption due to a virus, or a computer hardware failure, then you’ll know how disruptive this this can be. These types of problems are remarkably common, particularly hard disc failures & computer viruses. For example, hard discs are mechanical components that have a finite life & hence will fail at some point.

To protect against this we can install simple and inexpensive backup and disaster recovery systems to protect crucial data and to recover the system in minimal time. Backups can be automated so that they take place during a period of low network usage, such as  overnight, or manually on demand. This means that the impact of a failure is limited, recoverable and we get you up & running again quickly.

With careful system design, even in the worst scenarios, your system can be operational again within a few hours. For businesses that rely on computers to operate, this is clearly essential.

It is essential to establish & maintain the security of the computers and networks in a system. This will comprise maintaining good wireless security, firewalls and internet security software.

The incidence of viruses and network hacking is ever-increasing, principally driven by more frequent use of computers for on-line purchasing, and hence the rise in quantity of financial data stored on computer systems.

Virtually every business can benefit greatly by embracing the advantages provided by ‘Information Technology’. Aspects include having reliable computer systems & networks, printing facilities, client databases, etc. Furthermore, since providing up-to-date information to existing & prospective clients is essential, having a presence on the Web or Internet is a must for almost all companies.

We can not only provide you with advice, but also deliver everything your business needs to function efficiently & effectively. We would meet with you to discuss your business & it's needs so that we can provide good advice to you regarding what facilities your business will benefit from.

In order to provide the fastest possible solution to your problems, we have invested in the latest IT support tools which allows us to repair and maintain your computer remotely. The RemoteFix service is available to business clients with whom we have a Support Agreement.

Benefits

In many cases, with just a short call to us, within minutes we are able to provide you with a solution to your problem and fix it. We take you step-by-step through the process of delegating control to us, via the telephone. Then you can then sit back & watch us take control of your computer to solve your problem - it's that quick and simple!

Using this tool we are also able to 'share' our screen with you. In this way we are able to show you how do carry out a task, action, or fix a problem.

The tools are completely secure & extensively tested. Our principles are to respect & maintain you & your company's privacy. The tool requires you to allow or reject a control request from us every time it's used. Once the support session is completed, if you wish, the connection is closed and no further communication or control can take place. However, subject to your explicit approval, we are able to remotely administer, repair & install applications on your request so that your computers & systems run smoothly everytime that they are needed. The remote access can be arranged to take place outside of normal working hours, should this be needed.

Limitations

To make use of the RemoteFix service, the computer must be basically functioning & be able to connect to the internet. If that's not possible, then an on-site visit will be needed.

Having a web presence is an essential information & marketing tool for any business. It is highly effective in providing your customers, both existing & new, with up-to-date information on the products or services offered by your business, and providing them with ways to contact you.

We can provide a complete web solution, managing the complete design process, getting you on the web quickly & easily. We are able to update the site for you on a regular basis so that it reflects accurately aspects such as new offers, or dynamically changing areas of your business. Furthermore, we can ensure that your site gets good exposure to your target audience through regular maintenance of the site (or so-called 'search engineering'). This facility ensures that anyone searching for a business offering goods & services such as yours, will find your site appearing at a prominent position within the list of business. This is achieved by ensuring that the popular search engines such as Google & Yahoo, etc, find your site easily & it's content relevant.

Would you like your printer to be shared & accessible to the other computers you have, either at home or within your business ?

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If required, we are able to install complete office systems, including network components. This includes providing you with advice regarding the best hardware and software solutions appropriate to your specific needs. This applies to both Home & Business Users, particularly relevant for those that often work from home.

It is worthy of note that, since our main business is support & setup & not suppliers of goods, we have no affiliation with any particular supplier. For this reason the advice we provide regarding goods are entirely impartial & unbiased. We will identify & specify the best products & goods specific to your particular needs, for you to purchase them directly. We do of course ensure that this is a straightforward process & help you in this if needed.